Care that works around you, at home in the Goondiwindi region
WattleCare Services is here for people who need care and support at home. We help older people, families and carers feel less alone as they plan the next step. Our team has built a safe and clear aged care service for people in the Queensland and NSW border region. We are focused on kind care, clear words, and systems that help protect the people we support.
We are registered for Category 4: Personal care and care support in the home or community, and Category 5: Nursing and transition care.
We are also a registered NDIS provider, for people under 65 who need care and support at home. We say only what we are approved to do, and we will always be clear about what we can and cannot provide.
If you are looking for care for yourself, a parent, a partner, or someone you love, you are welcome to ask us a question.
How support works with WattleCare Services
Our care model is built around clear communication, individual choice and safe, coordinated support.
From the first conversation, we take time to understand what matters to you, what support you have been approved for and how we can safely provide that care at home.
01
Start with a conversation
We begin by listening to what is happening at home, what support you are looking for and what matters most to you.
If you already have a Support Plan, we can talk through the services you have been approved for and whether WattleCare Services is the right fit.
02
Understand your Support Plan
Government-funded aged care begins with assessment and approval through My Aged Care.
If you are still at the assessment stage, we can explain the general process. Formal eligibility, assessment and funding decisions are made through the Australian Government aged care system.
If you are already approved, we can help you understand what information we need to review before care begins.
03
Plan support together
We work with you to plan care around your assessed needs, goals, preferences, routines and any risks that may affect your care.
With your permission, we can also involve the people you trust and other health professionals where needed.
Your agreed services, responsibilities and prices will be explained before care begins.
04
Review and communicate
Care needs can change over time.
We keep clear records, communicate with you and review your care when needed. If we notice a change in your health, well being or safety, we follow the appropriate clinical or care escalation pathway.
Personal care and support at home
WattleCare Services provides personal care and care support to help older people remain safe, comfortable and as independent as possible at home.
Depending on your Support Plan and our current service capacity, this may include support with personal care, daily routines, continence support, respite, nutrition related support and care management.
Care is planned around the individual and provided within our registered service scope.
This fits Category 4, which covers personal care and care support in the home or community, including respite, care management and restorative care management.
Clinical care, safely delivered at home
WattleCare Services provides nursing care for participants who need clinical support at home.
This may include assessment, wound care, medication-related nursing care, continence and catheter care, skin integrity support, chronic disease monitoring and other nursing services within the participant's Support Plan and our clinical scope.
Nursing care is delivered by appropriately qualified clinicians, supported by clear clinical governance, documentation, escalation pathways and review.
Short-term Support at Home pathways
Some participants may also be approved for short-term Support at Home pathways.
Restorative Care Pathway
Short-term, goal-based care for eligible participants who need additional allied health and/or nursing support to maintain or regain function, confidence and independence.
The pathway can provide intensive services for up to 16 weeks.
End-of-Life Pathway
Additional in-home aged care support for eligible older people nearing the end of life who wish to remain at home.
WattleCare Services can work alongside the participant, their chosen support network and existing health or palliative care services to coordinate appropriate care at home.
The pathway is designed to complement state and territory palliative care services rather than replace them.
Important Information
WattleCare Services is a registered aged care provider for Category 4 Personal Care and Care Support and Category 5 Nursing and Transition Care services.
Service availability depends on each participant's assessed needs, Support Plan, location, workforce capacity and our ability to provide the care safely.
We will always be clear about whether we can provide the service you need before care begins.
WattleCare Services is not an emergency service.
In a medical emergency or if someone is in immediate danger, call Triple Zero (000).
You do not need to know exactly what service you need before asking for help.
Tell us where you are up to.
You may already have a Support Plan and funding available, be waiting for funding or still be trying to understand what happens next.
Our team can explain the services WattleCare Services provides, what information we may need and whether we are the right fit for your care needs.
If another service or organisation is better placed to help, we will tell you.
